Refund policy
Returns
Due to the nature of our handmade bath and body products, we do not accept returns on used or opened items for hygiene and safety reasons.
If you are not satisfied with your purchase, please contact us within 7 days of delivery, and we will do our best to make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.
To process your request, please provide:
- Your order number
- A description of the issue
- Clear photos of the item(s)
We will gladly offer a replacement or refund if approved.
Non-Returnable Items
The following items cannot be returned:
- Used or opened products
- Personal care items (for hygiene reasons)
- Custom or personalized orders
- Sale or discounted items (unless damaged)
Refunds
If your refund is approved, it will be issued to your original payment method within 5–10 business days.
Please note:
- Shipping costs are non-refundable
- Refund processing time may vary depending on your bank or payment provider
Exchanges
We do not offer direct exchanges.
If you would like a different product, please place a new order.
Order Cancellations
Orders can only be canceled within 12 hours of purchase.
Once your order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions or concerns, please reach out — we’re always happy to help and want you to love your experience with us 💚
